Shipping & Refunds
Mix and match our great variety of jewels options.
SHIPPING
Free express shipping for orders over $80AUD ($150AUD for deliveries outside of Australia).
Domestic Shipping:
If you place your order before 11AM, we will endeavour to dispatch your purchase the same day once payment is cleared and the delivery address is verified. However, sometimes this may not be the case, so please allow 1-2 days for dispatch.
We ship all of our domestic parcels out via express post, so you should expect to receive your item in approximately 2-3 business days from the time of purchase if you live in a metro area.
Please allow an extra day for rural deliveries. If you need an item urgently, call us on 07 3630 1903, and we’ll do our very best to get it in the post before our courier collects it.
International Shipping:
Your order will be sent by DHL express. Please allow 1-2 days for dispatch.
NB: If paying by bank transfer, we will not dispatch the goods until payment has been received.
REFUND POLICY
Jewellery – Online Purchases
The great news is, in the unlikely event that you do not love jewel as much as we do, we offer you 3 days from delivery to notify us that you would like to return your jewel via our email [email protected], and you then have 14 days to return the jewel to us from the date of receiving the goods.
To be eligible for a full refund or credit note, your jewellery must be in the same condition that you received it, unworn and unused, and in its original packaging.
Our team will assess the goods, and once it has passed all of the above conditions we will action a full refund or a credit, whichever you prefer. This return policy applies to full-priced jewellery.
If the jewel/s you purchased were at a discounted/sale price we offer only a credit note with one year to use. If your ring/s were resized or the jewellery was customised or modified in any way we do not offer any refunds or credit notes.
Return address:
Imperial Group
Attention Sarina/Erika
5/576 Kingsford Smith Drive
Hamilton, Brisbane, Qld 4007
Australia
Phone 07 3630 1903
Please ensure you email us the tracking details once you have posted the good/s.
Jewellery – Instore Purchases
If your jewel was bought in-store at any of our stockists listed on this website, we offer you 3 days from purchase to notify us that you would like to return your jewel via our email [email protected], and you have 14 days from the date of purchase to be eligible for a credit note. We do not provide a refund on in-store purchases for change of mind; however, we are happy to offer a credit note with one year to use. To be eligible for a credit note, your jewellery must be in the same condition that you received it, unworn and unused, and in its original packaging. Our team will assess the goods, and once it has passed all of the above conditions we will action a credit note.
If the jewel/s you purchased were at a discounted/sale price we offer only a credit note with one year to use. If your ring/s were resized or the jewellery was customised or modified in any way we do not offer any refunds or credit notes.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable items
Unfortunately, we cannot provide a refund on sale items or gift cards. If the jewel/s you purchased were at a discounted/sale price, we offer only a credit note with one year to use. If your ring/s were resized or the jewellery was customised or modified in any way we do not offer any refunds or credit notes.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund.
